1. General

1.1 These Promotions Terms and Conditions are supplemented by our Terms and Conditions of Website Use and our Privacy Policy and our Terms for Business Customers (if you are a Business Customer) and our Terms for Personal Customers (if you are a Personal Customer) and they are binding upon you.

1.2 From time to time on nru.co.uk (the “Website”) we run promotions.

1.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions or used to collect reward points except where specified.

1.4 Promotional items that you purchase (either free of charge or at a proportional rate) do not qualify nor count towards your basket value in order to redeem further free promotional items. We reserve the right to cancel any order(s) which we deem to have attempted to purchase promotional items in order to increase basket size to qualify for further promotions. From time to time certain products may be excluded from current promotions and any such exclusion will be notified to you through a notice on the Website.

1.5 Excluded products will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

1.6 All promotions are subject to availability and while stocks last. We reserve the right to end a promotion at any time.

1.7 We shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

2. Discounts

2.1 Where an online offer states that a discount is given on a purchase up to a stated percentage, the discount given will only be applicable to qualifying products and the percentage of discount given will vary between qualifying products.

2.2 Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the promotion description.

2.3 Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

2.4 Discounts can not be back dated to previous orders that are outside of a promotional window.

3. Vouchers

3.1 From time to time we may send you web-coupons. These are codes which you may input on our website to qualify for certain promotions. Web coupons are subject to these Terms and Conditions and any terms and conditions notified to you at the time of issuance of the web-coupon.

3.2 A web-coupon is redeemed by entering its code at the appropriate point in the purchase process on the Website.

3.3 We reserve the right to withdraw or cancel a web-coupon for any reason at any time.

3.4 Web-coupons cannot be exchanged for cash.

3.5 Unless expressly stated at the time of issue, each web-coupon will be valid for use by the recipient of the web-coupon and by such recipient only once and may not be used in conjunction with any other promotion.

3.6 In accordance with guidelines from HM Revenue and Customs, a web-coupon is treated as cash, therefore VAT is due on the full value of an order and you will be required to pay VAT on the full value of the order, unless otherwise stated in any terms accompanying the web coupon.

3.7 Web-coupons may only be used at the Website.

3.8 From time to time certain products may be excluded from web-coupon offers and any such exclusion will be notified to you along with the web-coupon or through the Website.

3.9 Web-coupons may be limited to redemption in respect of certain products or certain products may be excluded from the ambit of use of the web-coupon, in which case notice will be given to you at the time of issue of the web-coupon.

3.10 Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount.

3.11 No web-coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, without our prior written permission.

3.12 Web-coupons distributed or circulated without the written approval of UK Office Direct, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled.

3.13 When you use an web-coupon you warrant to us that you are the duly authorised recipient of the web-coupon and that you are using it in good faith.

3.14 If you redeem, attempt to redeem or encourage the redemption of web-coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence.

3.15 If we reasonably believe that any web-coupon is being used unlawfully or illegally we may reject or cancel any web-coupon and you agree that you will have no claim against us in respect of any rejection or cancellation. We reserve the right to take any further action it deems appropriate in such instances.

3.16 If we refuse a web-coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order.

Please note that there is a maximum two month period from the the date of your order whereby you are able to claim web-coupons which have not been received.

4. Competition Entry

4.1 Entrants must be 18 or over to enter. Employees and members of their immediate families (including any live-in partner or household member) of any of the following may not enter:

- Incontinence Shop Limited

- Subsidiaries of Incontinence Shop Limited

- Companies sharing common directors with Incontinence Shop Ltd Investments Limited

- Any company involved in the organisation, management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries.

4.2 The opening and closing dates and times for entries are as indicated in the competition information. Any entries received before the opening and after the closing of the competition will be invalid and will not be entered into the competition.

4.3 By entering the competition entrants warrant that all information submitted by them is true, current, and complete. Entrants also warrant that they are the copyright owners of any copyright works submitted, e.g. photographs and videos, and Incontinence Shop Ltd’s use of such works (which you will permit) will not infringe the rights of any third party.

4.4 Any limit on the number of entries a person or company may make will be clearly stated in the competition information. Entries received that exceed this limit will be invalid and will not be entered into the competition.

a) Web entry
Where specified in the competition information as an available method of entry to the competition, web entrants are required to follow the instructions on the website as indicated in the competition information. Entrants will receive a message confirming entry to the competition. Web entrants may be required to supply their name, and/or email address and/or a contact telephone number and/or any other details. In the event that entrants are required to pay to enter online, entrants will need to use the relevant payment service indicated in the competition information, and may need to open an account and register to pay for online entry to the competition. Online entry costs will be as indicated in the competition information. Entrants must read and accept the terms and conditions relating to the online entry pay service before proceeding with such a web entry.

b) Email entry
Where specified as an available method of entry to the competition, e-mail entrants may enter the competition by sending an email with the information indicated in the competition information and at the email address indicated. There is no charge for email entries. Entrants may receive a message confirming their entry to the competition.

c) Entry via Social Network Sites
Where specified as an available method of entry to the competition, Social Network Site entrants may enter the competition by responding with the information indicated in the competition details by posting their answer within their comment. There is no charge for such entries.

4.5 Neither Incontinence Shop Ltd nor its servants, agents, nor any other party or organisation involved in the management, promotion, or administration of the competition or its entry routes or donation of prizes or their agents or subsidiaries involved in the competition will accept responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, destruction, alteration of, or unauthorised access to entries, or entries lost or delayed whether or not arising during operation or transmission as a result of server functions (including but not limited to security functions by software used by Incontinence Shop Ltd or any third party), virus, bugs, or other causes outside its control.

4.6 Any entries which are incomplete, incorrect, inaudible, incomprehensible, or not received by Incontinence Shop Ltd will be void.

In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of the entry or any answers given by entrants (if applicable), or the operation of any part of the competition (in the case of postal entries, a postal strike for example), network or phone system, the decision of Incontinence Shop Ltd shall be final and no correspondence will be entered into.

4.7 Incontinence Shop Ltd will not be liable to reimburse expenses incurred in making an entry in any competition. Where Incontinence Shop Ltd decides in its sole discretion that an entrant is eligible for a refund, eligibility for refunds will be notified to relevant entrants. Incontinence Shop Ltd reserves the right to refuse to refund any messages where it suspects dishonest or fraudulent conduct on the sender’s part or where the entrant has not complied with the rules of the competition.

5. Prizes

5.1 The prize is as specified in the competition information.

5.2 Where the winner is required to speak for the purposes of a film or video production they must appear to be able to communicate clearly and appropriately for the production in question. Incontinence Shop Ltd reserves the right to select an alternative winner in the event that these requirements are not met.

5.3 The process for determining the winner of the prize is as indicated in the competition information.

5.4 Prize draw prizes will be awarded in accordance with the laws of skill and, if required by law or regulation, under the supervision of an independent observer. Any competition requiring a subjective assessment in the selection of winning entries will be judged by Incontinence Shop Ltd or as indicated in the competition information and, if required by law or regulation, an independent judge or a panel including one member who is independent of the competition’s promoters and intermediaries.

5.5 Incontinence Shop Ltd will attempt to notify the winner within 7 days after the closing date, or as otherwise indicated in the competition information, and where time is of the essence for such a period as Incontinence Shop Ltd shall in its absolute discretion deem reasonable. He/she will be contacted on the phone number or email address provided when entering the competition. The winner will have a specified fixed time period in which to claim his or her prize. If Incontinence Shop Ltd is unable to notify the winner, or if the winner fails to respond within the fixed time period as specified and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and Incontinence Shop Ltd reserves the right to select an alternative winner in accordance with these terms and conditions and the competition information.

5.6 Incontinence Shop Ltd may in its sole discretion refuse to provide a prize, or seek its recovery, in the event of non-entitlement under these terms or an entrant’s breach of these terms, Incontinence Shop Ltd’s website terms of use, fraud, dishonesty, or other inappropriate or improper conduct including but not limited to the use of technology which enables an entrant to evade charges or entry requirements.

5.7 Any entrant who enters or attempts to enter the Competition in a manner, which in Incontinence Shop Ltd’s determination is contrary to these terms and conditions or by its nature is unfair to other entrants may be removed from the Competition at Incontinence Shop Ltd’s sole discretion.

5.8 Incontinence Shop Ltd reserves the right to modify, cancel, terminate or suspend the Competition in whole or in part, at its sole discretion, if it believes the Competition is not capable of being conducted as specified in these terms and conditions or in the event of a virus, computer bug or unauthorised human intervention or any other cause that is beyond the reasonable control of Incontinence Shop Ltd that could corrupt or affect the administration, security, impartiality, or normal course of the Competition.

5.9 Incontinence Shop Ltd reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request or to disqualify the entrant from the competition.

5.10 Incontinence Shop Ltd shall try to deliver the prize to the winner by the stated event date , unless otherwise specified to the winner. No cash equivalent (where applicable) or alternative prize will be given and the prize is non-transferable and non-exchangeable. However, Incontinence Shop Ltd reserves the right to change the prize due to circumstances beyond its control or to offer an alternative of similar value.

5.11 In relation to all competitions, the first name, surname and company of the winner may be published by Incontinence Shop Ltd and entrants grant to Incontinence Shop Ltd a non-exclusive licence to use and publish their entry in any media for the purpose of announcing the winner.