We are aiming to make as many products available for Subscribe and Save as possible. We will be adding new products regularly so if you don't see what you want right now, that doesn't mean it won't be available in the future! Not all products will be able to have this option and we apologise for any inconvenience this may cause.

VAT is a tax that the consumer pays when buying goods and services in the European Union, including the UK. The standard rate for VAT in the UK is 20%. Individuals who are chronically sick or disabled can claim VAT relief when they buy goods that have been designed for disabled people and are for their own 'personal and domestic use'. This means that they pay the retail price with VAT removed. On this website, only products that show the 'VAT Exempt' badge are available for purchase with VAT relief.

Individuals who are chronically sick or disabled can claim VAT relief on products shown with the 'VAT Exempt' badge. A person is 'chronically sick or disabled' if they:

• Have a physical or mental impairment that has a long-term effect on their ability to carry out everyday activities.
• Have a condition that doctors treat as a chronic sickness (for example, diabetes).
• Are terminally ill.

A person with a temporary injury, such as a broken bone would not qualify. A frail older person who is otherwise well and not disabled would not qualify.

There may be other conditions that also qualify for VAT relief in certain circumstances. If you are unsure, please ask your medical advisor as we are unable to offer medical opinions.

If you are in any doubt as to whether you are eligible to receive goods or services with VAT relief you should consult 'Notice 701/7 VAT Relief for Disabled People', speak with your medical advisor or contact us.

The prices shown on our website for products and shipping exclude VAT. When ordering online, VAT is automatically removed if the conditions of VAT relief are met. If the contents of your basket exceed the personal limit, the 'VAT Declaration' step will be shown.

By completing our online 'VAT Declaration' you are agreeing to these terms and conditions and that you are claiming relief from Value Added Tax under Group 12 of Schedule 8 to the Value Added Tax Act of 1994.

At present no disposable incontinence is fully biodegradable or compostable.

This products contains Glycol. The full ingredients are: Aqua, Propylene Glycol, Aloe Barbadensis (Aloe Vera) Leaf Gel, Phenoxyethanol, Polysorbate 80, Sodium Benzoate, Capryl/Capramidopropyl Betaine, Bis-PEG/PPG-20/20 Dimethicone, Disodium EDTA, Citric Acid.

If you order before 3:00pm Monday - Friday your goods will be despatched the same day when choosing 'DPD Express Next Day Day (Delivered Monday to Friday)'.

VAT and tax rules may vary by country. Not all countries are able to purchase products with VAT relief. VAT exemption is shown during checkout where applicable.

Our address for product collections is below. The entrance to the carpark is located at the side of the building. Our reception area is just inside the main entrance. Please take a seat and a colleague will be with you shortly. Please note that we do not have a showroom at this location.

Incontinence Shop Ltd
Unit F2/J
Lomax Way
Bolton
BL5 1FQ

Tel: 01204 571 017
Email: info@incontinenceshop.com

Get Directions

You can contact us by clicking here.

You can collect your goods from us during our opening hours. We recommend you order your goods online or over the phone before coming to store to avoid disappointment if we are out of stock. If you want to visit to make a purchase in person we will try our best to meet your needs.

Before traveling to our shop, please wait for the email confirming your order has been dispatched and is ready for collection. Alternatively you can contact us to check if your order is ready for collection.

Unfortunately we are unable to provide free samples for any products listed on our website.

We don't currently have the thickness details but Drylife pants are described as lightweight.

Our restock dates vary and can often change at short notice. However, you can enter your email address in the 'Subscribe to back in stock notification' box above to receive an email as soon as the product is available. You may need to select your desired size and option before the box shows.

This product is designed to be washed and reused approximately 250 times. High washing temperatures and detergents can alter the absorbency.