FAQ Search Results
What is VAT relief?
What is VAT relief?
VAT is a tax that the consumer pays when buying goods and services in the European Union, including the UK. The standard rate for VAT in the UK is 20%. Individuals who are chronically sick or disabled can claim VAT relief when they buy goods that have been designed for disabled people and are for their own 'personal and domestic use'. This means that they pay the retail price with VAT removed. On this website, only products that show the 'VAT Exempt' badge are available for purchase with VAT relief.
Where can I read about Subscribe and Save?
Where can I read about Subscribe and Save?
You can view all of our frequently asked questions on Subscribe and Save by clicking here.
What are your opening hours?
What are your opening hours?
Our customer service and opening hours may vary by store and are subject to change during public holidays. We aim to respond to any phone and email queries received outside of our working hours within 24 hours of reopening.
Our current opening hours are:
Monday - Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday - Sunday: Closed